NIGERIA IMMIGRATION SERVICE REAFFIRMS COMMITMENT TO SERVICE EXCELLENCE AT 2026 INTERNATIONAL CUSTOMER SERVICE WEEK

NIGERIA IMMIGRATION SERVICE REAFFIRMS COMMITMENT TO SERVICE EXCELLENCE AT 2026 INTERNATIONAL CUSTOMER SERVICE WEEK

The Nigeria Immigration Service commemorated the 2026 International Customer Service Week from Wednesday, 28th to Friday, 30th October, 2026, under the theme, “Going the Extra Mile – Creating a Lasting Smile.” The three-day event featured activities aimed at promoting service excellence, professionalism and improved customer relations across the Service.

2. The Comptroller-General of Immigration Service, CGI KN Nandap, pcc, fsmn, in her address at the closing ceremony emphasized the need to entrench excellent customer service in the Service’s daily operations, stressing professionalism, timely Service Delivery, prompt complaint resolution and respectful treatment of customers. She reaffirmed ongoing reforms to improve customer satisfaction and Hostmanship, while charging officers to uphold integrity, eliminate unnecessary delays and make customer satisfaction a key performance benchmark.

3. The Head of Operations, SERVICOM, Presidency, Mrs Ngozi Akinbodewa, in her remarks, commended the Service for evolving its Servicom Unit , noting that this year’s Customer Service Week marks a critical step towards sustaining citizen-focused Service Delivery in line with global best practices. She added that the international event provides an opportunity to recognise employees who go the extra mile in exceeding expectations and meeting customer needs.

4. In his Speech, the SA-CGIS on SERVICOM, Deputy Comptroller of Immigration, DCI AM Abubakar, highlighted the importance of accountability, responsiveness and adherence to service standards, urging officers to continually improve their conduct and prioritise customer satisfaction in the discharge of their duties.

5. The closing ceremony also featured award presentations to deserving officers, recognising their outstanding contributions to customer satisfaction and service excellence.

6. The Service reaffirms its commitment to efficient, professional and technology-driven Service Delivery, improved customer satisfaction and the entrenchment of Hostmanship values in the discharge of its core mandates of Border Security and Migration Management.

e-Signed
DCI AS Akinlabi, anipr
Service Public Relations Officer
Nigeria Immigration Service Headquarters, Abuja
31st October, 2026